Stephenthedog.com

Recently Eric the operations manager at home depot got back to me about my A’s warped door.

Dear Stephen,

I would like to apologies for the defective product you received from our store.  We sometimes work a little fast while helping customers in this fast paced environment. We should have taken the time to look over the door before you left . I again would like to apologies for the inconvenience to your and your friend. If there is anything we can do, please feel free to call me at the store.

Eric C

Operations Manager #6251

Barkington, DE

(777)-966-9200 Ext. 300

fax(777)-966-9443

My response to Eric is below

Eric,

Sorry it has taken so long to get back to you.  As you can imagine I have been quite busy with my various ventures and unfortunately getting back to you kind of slipped my mind.  I recently was involved with Sponsoring the Medway community farm 5K which took up a lot of my time.  I do have a little bit more free time now so I figure I would close the loop on this issue with you.

I do appreciate your apology for the defective product I received from your store.  However I don’t really feel that it is any reflection on you or your store.  The product was shrink wrapped and there was no way Pete could have noticed the actual door inside the frame was bent.  Maybe if Pete had X-ray vision he might have been able to see this but I bet home depot would frown on employees using X-ray vision at work.  I think that is just opening yourself up for a whole bunch of privacy issues. 

At this point I don’t really think there is much I can reasonably expect you to do regarding this issue.  I did speak to someone at corporate and they sent me a $50 gift card.  I think that is pretty fair, I don’t really want to go through all the aggravation of ripping the entire door frame out so I will probably use the gift card toward purchasing a glass storm door to put in front of the warped door.  It would be nice to get something with a glass I can replace with a screen so I can get some air into the basement in the summer.  My front door has this type of arrangement so I know it is possible.  I just have to get my A motivated.  Once of the major drawbacks of being a dog is a lack of opposable thumbs.  It is next to impossible to hold a hammer. 

There is really not that much that I need.  I would like to come to your store but I understand that dogs are not allowed in the store.  Since this is not your rule I am not going to hold this against you.  It would be kind of cool to get to drive a forklift but I imagine there are insurance issues with that.  I wonder which would be harder writing an apology letter to a dog about a warped door (you did a great job by the way) or writing a letter to corporate about why a dog drove a forklift through the front of your store (darn lack of opposable thumbs).  If I were you I would probably play it safe and nicely tell the dog that only trained Home Depot employees are allowed to drive the forklifts.  (I think Pete in hardware is a forklift trainer)

I am planning on sending my A down to the Home Depot soon.  He has this crazy idea about building a Moat to keep out burglars.  I don’t know if it will really work but if you were a burglar would you pick the house with the moat or would you just move on to the next house?  Personally I would just move on,  if someone is crazy enough to build a moat I don’t want to see what they have inside their house.

Overall I was pretty disappointed about the door but I have moved on and am now in a good place.  I am not going to stress over it and neither should you.  In life these things happen and while as an operations manager at Home Depot I am sure you wield a ton of power, perhaps not enough to let a dog drive a fork lift, but I am sure a significant amount.  I really do not see any way you could have prevented this issue from occurring. 

I would like to stay friends.

Stephen

P.S.

Would it be possible to get an autographed photo of you or you and your home depot team for my collection?

 

This entry was posted on Tuesday, June 1st, 2010 at 8:40 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.